Laurice Chiongbian is a new entrepreneur whose 3 year old homecare BPO (outsourcing) business is bringing efficient home health business processes to the States. Listen to Ep48 as Laurice describes how quitting her job in fashion and leaving Hollywood for the Philippines was the spark she needed to create her new reality. Deciding to stay in Cebu and now married with children, the founder of Qavalo has already created 60 jobs and is creating new career paths for local Filipinos.
06:50s Cebu, Philippines and the offices of Qavalo.com
08:01s Greetings in Cebu’s visayan language
08:52s Qavalo, a homecare agency servicing US clients
10:04s Home health as defined by center for Medicare and Medicaid
11:38s Backend home health processes once you’re a homebound patient
14:49s Quality credentialed personnel that review the medical procedures
21:11s Call centers and outsourcing landscape in the Philippines
23:13s Learning English, Tagalog and Visayan in and out of school
28:01s Growing up in California and spending Summers in Cebu.
29:05a Getting burnt out in Hollywood and escaping to Cebu.
35:15s Getting an MBA at the Asian Institute of Management in Manila
37:30s Deciding to go back to corporate world out of grad school, but having Visa issues
40:15s Finding love and staying in Cebu rather than working corporate in Manila
42:30s Staying in Cebu, getting married and having 3 children
45:02s Turning toward entrepreneurship
47:41s Finding the idea for Qavalo using desired lifestyle parameters
51:38s Traveling to Arizona to research the onshore process
54:50s Understanding the big picture, understanding your customer’s your customer
57:38s Dealing with technology not being a techie
1:01:40s Giving yourself mindspace
1:06:15s Realizing you really can create your own reality
“Sometimes it’s (embracing a new life) not always propelled by a knowledge of what you do want to do but a strong enough conviction of what you don’t.”
“One thing I’ve realized in my 3 years of entrepreneurship is, is you have to give yourself that mindspace.”
“I think what the 10 years have really taught me is that you can absolutely create your reality.”
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